FAST SHIPPING ITEMS

For customers that have chosen our Fast SHIPPING (add extra $20) option, please bear in mind that we will not provide the tracking number immediately. But you can track the package after few days. And we ship by fedex, usually one week at the latest.

SHIPPING METHODS & DELIVERY TIME


Shipping Method
Cost
Delivery Time
Courier
Fast Shipping (only USA)
$20 for each pairone weeks at the latestFedex
Normal shipping0Usually two weeksSF express/USPS
Other Country0Usually two weeksEMS


Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.(designer shoes/clothes need longer)

*Please note that these are estimated delivery times only, therefore Ajoff is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If no one is at home when the courier is delivered, this may cause the delivery to fail. So please always pay attention to the logistics information to ensure that someone is at home on the delivery day.If the delivery fails, please go to the post office or call the post office in time to prevent the post office from returning the package.Every time we did not receive the package, when it was returned to us. This is a loss to us. So we are not responsible for the loss caused by express or personal reasons.

U.S. Post Office Inquiry Telephone:1-800-275-8777         Canada Post Office Inquiry Telephone:1-866-607-6301、1-877-632-6347

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

INTERNATIONAL SHIPPING RESTRICTION

Currently we do not ship to the following countries:

· Faroe Islands

· Cayman Islands

· US Virgin Islands

· Northern Mariana Islands

· British Virgin Islands

· Turks and Caicos Islands

· Solomon Islands

· Falkland Islands

· Marshall Islands

· Reunion

· Bouvet Islands

· Christmas Islands

· Cocos (Keeling) Islands

· Cook Islands

· Heard Island and McDonald Islands

· Norfolk Island

· Sint Maarten

· South Georgia and the South Sandwich Islands

· United Arab Emirates

· Israel

· Iraq

· Canary Islands

· Saudi Arabia

· South Africa

ORDER TRACKING

A shipping confirmation is emailed to you or send to your social application by our service staff as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

For customers who want to track the order, you can visit https://www.17track.net/zh-cn to put your tracking number or directly at the courier's website:

· SF Express:https://www.sf-international.com/us/en/index.html

· USPS:https://www.usps.com/manage/

· EMS:https://www.ems.post/en

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country(only some country). These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at ajoff. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

FOREIGN TRANSACTION FEES

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.